Serviced Apartment Terms and Conditions

1. General

These booking conditions set out the basis upon which the serviced accommodation reservations are accepted for clients ("you") by "Arando Limited", trading as Arando Apartments ("us", "we").

2. Initial and Balance of Payment

A contract shall come into effect between you and us when we issue to you a confirmation of your booking, as described in the section headed "Booking". Please refer to the sections headed "Booking" and "Payment" for details of how to book and when and how to pay.

3. Late Bookings

You may book your stay at any time, right up to the day of arrival. No extra fees are charged for late bookings but payment must be made in advance and in full and should be paid by credit card in this case.

4. Prices

All prices are quoted in UK Pounds Sterling, including those shown in our brochure or on our website. They are inclusive of rental of the apartment/s for the duration of your stay and all our fees, but are exclusive of VAT. Where published the prices are correct at the time of publication.

All monies paid to us must be clear of all bank charges and exchange rate variations.

Payment can be made to us in UK Pounds Sterling by Cheque, Foreign Money Order, UK Sterling Bankers Draft Direct, Bank Transfer, MasterCard, VISA, Delta, Switch, Solo.

5. If You Cancel Your Booking

Any cancellation must be notified to us in writing and you may be liable to pay cancellation charges depending on the timing of cancellation as follows:

The fee referred to in the above table is the full fee due for the part of your stay that you wish to cancel. This does not including the deposit of £200 per apartment, which will be refunded in full, unless there are any outstanding charges due to us from you, in which case we will be entitled to use your deposit towards such outstanding charges.

6. If You Alter Your Booking

If you wish to alter your booking (e.g. change the dates of your stay or the accommodation requested), we will use all our reasonable efforts to comply with your request, however we cannot guarantee that we will be able to do so and we accept no liability for any loss, damage or additional expense that may be incurred in that circumstance. In addition we may charge, at our discretion, an amendment fee of up to a maximum of £25 per person to cover the necessary administration costs incurred.

7. If We Cancel Your Booking

In exceptional circumstances we may find it necessary to cancel your booking and if so, we shall make all reasonable efforts to offer a suitable alternative. If this is not acceptable, and subject always to clause 19, we will refund any sum you have paid to us which shall, subject always to the first paragraph of clause 20 below, constitute full and final settlement of any liability we may have to you as a result of such cancellation.

8. If We Alter Your Booking

If it is necessary to alter the confirmed itinerary before departure, we will use all reasonable efforts to notify you as soon as possible. Subject always to clause 18, if these alterations are unacceptable you may cancel that part of your booking that relates to the alteration and receive a full refund for that part of the booking, which shall constitute a full settlement. If, in this circumstance, you wish to cancel that part of the booking which is affected you must inform up within 3 days of receipt of the notification of variation. Failure to do so will be deemed as acceptance of the variation.

9. Occupants

Only persons notified to us prior to your arrival may occupy the apartment. You may not re-let/sublet the apartment to any other third party without our prior written approval.

The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded without our prior written approval. We reserve the right to refuse admittance to the apartment if this condition is not complied with.

10. Termination by Arando Apartments

Arando Apartments has the right to terminate a booking at any time on the grounds of abuse to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances Arando Apartments is not obliged to provide or locate alternative accommodation. The period of notice and the refund applicable are entirely at the discretion of Arando Apartments.

11. Check-in and Check-out

You must comply with our rules for checking-in and checking-out. Unless otherwise agreed in advance, apartments will usually be made available from 4:00pm on the day of arrival. Keys will be made available during normal working hours although prior arrangements may be able to be made for collection outside of normal working hours and on Sundays.

Unless otherwise agreed in advance, all apartments must be vacated by 10:00am on the day of departure. Keys must be returned by 10:30am on the same day, although prior arrangements may be able to be made for return of keys on alternative days prior to the day of departure and outside of normal working hours.

If there is any delay in vacating the apartment beyond the agreed time, a full day's rental, calculated at the daily rate applicable, may be charged to you.

12. Facilities and Services

All apartments are fully furnished to a high standard and include a kitchen fully equipped with appliances, cutlery, crockery, and kitchen utensils. No food is provided.

A welcome pack is provided on arrival. This consists of bottled water, fresh milk, tea, coffee, sugar and sufficient washing machine products for your stay.

A full inventory of equipment and utensils will be in the apartments. No items may be removed from the apartment.

Unless otherwise specified, the prices quoted include a weekly maid service, heating, electricity, gas, water, broadband internet connection, council taxes, and television license. The price also includes linen and towels, which are changed once a week. Any extra facilities and charges are solely at our discretion.

13. Pets

Regrettably no pets of any kind are permitted under any circumstances.

14. Smoking

Arando Apartments operates a NO SMOKING POLICY. Smoking is not permitted in the apartments or in any other area of the apartment block.

15. Damage

We will not be responsible for any loss or damage to your goods or personal belongings kept at the accommodation. You are also responsible for taking all reasonable care of the apartment and its contents. The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of your stay.

Except in the case of normal wear and tear you are responsible for any damage to the apartment or its contents during your stay which has occurred due to the negligence, wilful default or irresponsible behaviour on the part of yourself or those occupying the apartment or their guests. Any damage must be reported to us by you, without delay. Without prejudice to any other right or remedy we may have, you may forfeit your security deposit (or an appropriate proportion of it) if you do not leave the apartment in the same state as it was in upon your arrival.

16. Insurance

You will ensure that nothing is done which may jeopardise our insurance policy or any part of it in respect of the apartment and its contents.

17. Rights of Access

We, or our authorized agents, may at any time access the apartment for the purpose of inspection of the apartment, and to carry out repair or maintenance work.

18. Security of Tenure

As the apartments are used as serviced holiday accommodation they are exempt from security of tenure legislation.

19. Information

All information supplied to you by us, is given in good faith and is based on information reasonably available to us at the time. All errors and omissions are accepted. Whilst all reasonable efforts have been made to ensure the accuracy of any such information, we will not, subject always to the first paragraph of clause 20 below, be liable, for any inadvertent inaccuracies in such information.

20. Force Majeure

We will not be liable for any delay, loss, damage or expenses incurred if your booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events beyond our reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.

21. Warranty and Liability

Nothing in these conditions shall affect your statutory rights. More specifically, nothing in these conditions shall restrict our liability for death or personal injury caused by our negligence, or for fraudulent misrepresentation.

We warrant to use all reasonable efforts to ensure that your chosen accommodation is properly arranged and is of a reasonable standard. You must immediately notify us of any complaint, and in any event no later than 24 hours after your departure and, if we are found to be in breach of this warranty, we will at our option either provide you with a replacement apartment (if reasonably practicable) or refund to you the price paid by you to us.

However, we shall not be liable for actions or omissions of property owners (where the property is not fully owned by us), or of any other third party.

In no circumstances shall we be liable to you, in contract, tort (including without limitation negligence) and/or breach of statutory duty, or otherwise, for any losses, costs, claims, damages or expenses including without limitation loss of profits, revenue or income (whether actual or potential), loss of business (whether actual or potential) or for any indirect or consequential (including economic) loss of any kind.

Our total liability to you howsoever arising as a result of or in connection with your booking shall be limited to the total amount paid by you to us for such booking.

22. Law, Jurisdiction and General

These conditions and all matters arising in relation to your booking shall be interpreted, construed and enforced in all respects in accordance with English law and you and we each irrevocably agree to submit to the exclusive jurisdiction of the English Courts over any matter or claim arising from or in connection therewith. The place of performance shall be England.

If any provision of these conditions is held to be unlawful, void or unenforceable then that provision shall be deemed deleted and its deletion shall not affect the validity and enforceability of the remaining provisions.

No failure by us to exercise any of our rights under these conditions shall operate as a waiver of our rights.

The contract between us and you is for the sole benefit of you and us and is not intended to confer any benefit upon any third party whether under the Contract (Rights of Third Parties) Act 1999 or otherwise and no third party shall have any right to enforce such contract.

Your booking is personal to you and us and you shall not assign or transfer it in whole or in part.

23. Privacy

We take your privacy and confidentiality seriously. We collect: (a) information necessary for us to process your booking; and (b) information derived from "cookies" (described below). We use cookies to monitor site usage and related information.

"Cookies" are a small piece of data created when you visit a website. This data is sent from our web-server to your computer and stored on your hard-drive. You may be able to set your web-browser to refuse cookies but this may mean you have to re-enter information and preferences each time you use our website.

We will try to up-date your information as often as possible to keep it current, accurate and as complete as possible. However, we provide no warranty or guarantee and bear no liability to you in the event that any data transmission over the Internet is not completely accurate or secure.

We use your information to help us improve our website and our service, to personalise the types of information you receive from us, as well as for internal statistical, marketing and administrative reasons. We do not share this information with outside parties except to the extent necessary to process your booking.

By using this website, and supplying us with your information, you consent to use by us of your information as described above.

These conditions apply to all bookings to the exclusion of all other terms and conditions, including any terms and conditions that you may purport to apply. Your acceptance of these conditions is acknowledged by making a booking or sending us a completed booking application form. Payment of deposit or rental charge also indicates acceptance of these terms and conditions.